As part of ITIL, what kind of ticket is created to make a change?

In the context of ITIL (Information Technology Infrastructure Library), a request for change (RFC) is the formal documentation or ticket that is created when there is a need to request a change in the IT system or services. This process is crucial to ensure that changes are considered, approved, and implemented in a controlled manner, minimizing the risk of impact on services.

An RFC typically includes details such as the nature of the change, the reason for the change, the impact assessment, and the proposed timeline. This structured approach helps organizations manage changes efficiently and ensures that all stakeholders are informed and involved in the decision-making process.

The other terms, while possibly relevant in different contexts, do not specifically refer to the formal mechanism used in ITIL for change management. Consequently, the correct identification of an RFC as the ticket created to initiate change reflects its role within the change management process in accordance with ITIL best practices.