What is one of the main goals of incident management?

One of the main goals of incident management is to ensure that service quality and availability are maintained during and after incidents occur. Incident management focuses on quickly restoring normal service operation while minimizing any negative impact on the business. This is crucial in maintaining customer trust and satisfaction, as prolonged downtime or service degradation can lead to significant dissatisfaction and financial losses.

By prioritizing the restoration of services and ensuring that they are available and performing as expected, incident management contributes to operational resilience. This systematic approach allows organizations to respond effectively to incidents, reducing their duration and impact on business operations. Maintaining service quality and availability is essential for ongoing business success, making it a central goal of incident management processes.