What type of policy helps customers seek financial restitution for damages caused by provider negligence?

The correct choice is a shared policy, which refers to an agreement between the cloud service provider and the customer that outlines the responsibilities and liabilities of both parties. In the context of seeking financial restitution for damages caused by provider negligence, a shared policy typically includes clauses that detail how losses will be managed when one party fails to fulfill their obligations, maintaining a level of fairness and accountability.

This type of policy is essential in cloud computing environments, where multiple stakeholders may share resources and responsibilities. It ensures that customers understand their rights and the recourse available to them should the provider's negligence lead to financial loss or data breaches. This clarity can help build trust between the customer and the provider, as customers are assured that there is a mechanism in place for compensation in case of mishaps attributable to the provider's failure to meet their security and operational commitments.

The other choices do not accurately capture the specific purpose of restitution in the context of provider negligence. An exclusive policy typically means a contract that limits users to only one provider for certain services and does not address restitution or liability aspects. A comprehensive policy often provides broader coverage but may not specifically detail financial restitution mechanisms. A basic policy, while possibly outlining rudimentary terms, likely lacks the depth required to handle complex situations involving negligence