Which document addresses CSP issues such as guaranteed uptime, liability, penalties, and dispute mediation process?

The Service Level Agreement (SLA) is the correct choice because it is a formal document that outlines the expectations and responsibilities between a cloud service provider (CSP) and the customer. Within the SLA, key elements are addressed including guaranteed uptime, which specifies the percentage of time services are expected to be operational; liability, which defines the extent to which the provider is responsible for service disruptions or loss of data; penalties, which outline the consequences or repercussions for failing to meet agreed-upon performance metrics; and the dispute mediation process, which details how disagreements between the provider and the customer will be managed and resolved.

SLAs serve as a crucial component of cloud security and operational agreements, ensuring that both parties are aligned in their understanding of the service commitments and the repercussions of failing to adhere to these commitments. This promotes accountability and transparency in cloud service deliveries, enhancing trust between providers and customers.

In contrast, the General Data Protection Regulation (GDPR) focuses primarily on data privacy and protection for individuals within the European Union, while Service Organization Control 3 (SOC 3) pertains to a report that provides assurance of a service organization's control system effectiveness but does not specifically address service levels or uptime guarantees. The Common Criteria Assurance Framework (CC) is related