Which document outlines guidelines and procedures for software changes?

The Change Management Plan is the document that outlines guidelines and procedures specifically for software changes, ensuring that all modifications to software and systems are performed in a controlled and systematic manner. This plan typically includes processes for submitting change requests, assessing the impacts of the changes, approving changes, implementing them, and reviewing the results after implementation. By having a structured approach documented, organizations can minimize disruption, maintain the integrity of the systems, and enhance communication among stakeholders regarding the changes being made.

In contrast, the other documents serve different purposes: the Incident Report focuses on documenting specific incidents and responses to those incidents, the Project Charter defines the scope, objectives, and key players in a project, and the Service Level Agreement outlines the expected service performance and quality levels between service providers and customers, but does not detail procedures for managing software changes.